Legal
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Domain Names Australian .au Domain Names
New Zealand .nz Domain Names
gTLD Registrations (.com .net .org .biz .info .name)
United Kingdom .uk Domain Names
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Terms of service 1.) Account Set-up We will set-up your account after we have received payment and we and/or our payment partner(s) have screened the order(s) in case of fraud. It is your responsibility to provide us with an email address which is not @ the domain(s) you are signing up under. 2.) Content All content related to your account ( as the account holder) for shared hosting can only be used for your websites and not for the use to resell webspace to other persons, if you want to resell webspace, consider our reseller program or purchasing a dedicated server. All services provided by www.http.com.au may only be used for lawful purposes. This includes, but not limited to: copyrighted material, material we judge to be threatening or obscene, pornography. The customer agrees to indemnify and hold harmless www.http.com.au from any claims resulting from the use of our services. Examples of unacceptable material: 3.) Zero Tolerance Spam Policy We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. "Safe lists" and "double optin" will be treated as spam. Any user who sends out spam will have their account terminated without notice. We "www.http.com.au and affiliated sites" reserve the right to require changes or disable as necessary any web site(s), account, database, or other component that does not comply with this policy, at its sole discretion. www.http.com.au also reserves the right to make any such modifications in an emergency at our sole discretion. www.http.com.au reserves the right to charge the holder of the account used to send any unsolicited e-mail a clean up fee. This cost of the clean up fee is left entirely to the discretion of www.http.com.au. All rights reserved. 4.) Payment Information You agree to supply appropriate payment for the services received from www.http.com.au, in advance of the time period during which such services are provided. You agree that until and unless you notify www.http.com.au of your desire to cancel any or all services received, those services will be billed on a recurring basis. www.http.com.au reserves the right to change the monthly payment amount and any other charges at anytime. If you are in a contract your fees will not change, all other account holders are subject to fee structure changes. Late fee's - Hosting accounts fees must be paid in full on the first day of each period ( per month ) on your invoice in advance through automatic billing (paypal). You will be charged a late fee of $8.00 AUD per month until your balance is paid if automatic billing is disabled or have other agreements with HTTP management or sales staff where you fail to make payment by the due date. Your account may be disabled if remaining unpaid for longer than 6 weeks. A re-connection fee of $10.00 will be charged to your account to activate it again including payment of the late fees in full before activation, these fee's must be paid to retrieve your website backup's. If you have had your account disabled by us for policy breakage no penalty fees apply, to re-activate the suspended account a fee of $10.00 applies to re-open the account so you can collect your website or download it or to restart your billing, the fee will fall on your monthly cost, so in other words the first month is prepaid for plus+ depending on the account chosen or fee's payable. This rule applies to all account holders active or inactive. If for some reason you need your account closed or suspended for any reason please send us an email and we will suspend it for you, a fee of $10.00 AUD applies for the service time payable on re-activation. To re-activate the account a fee of $10.00 applies.
Delinquent Accounts Any payment by personal/ business cheque's that bounce or are dishonored by your bank a fee of $30.00 is payable on demand by you immediately. Any Credit Card Charge Back a fee of $50.00 is payable on demand by you immediately. Please be aware of that a 2.7% credit fee is charged for using your credit card to make payments for any service we offer. We accept direct deposit or transfer to our bank account online or going into the bank no extra fees will apply all you pay is the service costs. 5.) Backups and Data Loss Your use of the service is at your sole risk. www.http.com.au is not responsible for files and data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on www.http.com.au servers. 6.) Cancellation and Refunds www.http.com.au reserves the right to cancel an account at anytime. Customers may cancel at any time. www.http.com.au gives you an unconditional 14 day money back guarantee on managed shared hosting, and reseller solution's. There are no refunds on dedicated servers. Refund requests after 14 days will be refunded on a prorated basis of any unused time. Refund policy also excludes hourly rates and day rate fees, tax's or out call costs. Domain names are not eligible for a refund neither with a mis-spelling or typo or wrong choice of name, you are given a few check points to make sure your domain is correct prior registration and payment points. Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, canceled and signed up again, or more than one month hosted with us you will not be eligible for a refund or if you have opened a second account with us. 7.) Resource Usage Users may not initiate the following: Remotely-hosted services are fully allowed. 8.) Bandwidth Usage You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overage's. Unused bandwidth or storage in one month cannot and will not be carried over to the next month. 9.) Money back Guarantee On dedicated servers, and co-location no full refund will be honored, the 14 day money back guarantee does not apply. We reserve the right to refund a prorated amount or no refund at all. Each of the managed shared, and reseller plans carries a 14 day unconditional money back guarantee on them. If you are not completely satisfied with our services within the first 14 days of your service, you will be given a full refund of the contract amount. Remember, this is ONLY for monthly shared or reseller packages, and not for dedicated servers, Set-up fees are not refundable. 10.) Price Change The amount you pay for hosting will never increase from the date of purchase for customers signing up for a contract period all other accounts are subject to price increase or decrease. 11.) Indemnification Customer agrees that it shall defend, indemnify, save and hold www.http.com.au harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against www.http.com.au, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless www.http.com.au against liabilities arising out of;
12.) Disclaimer www.http.com.au will not be responsible for any damages your business may suffer. www.http.com.au makes no warranties of any kind, expressed or implied for services we provide. www.http.com.au disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by www.http.com.au and its employees. 13.) Search Engine Optimization Guarantee of rank is warranted however we don't control the search engines we optimize your website for submissions no refund will be awarded if your position changes, after a position was achieved, this is impossible to police, search engine often do website dropping, and can delete the first 100 results at any time without notice.
14.) Software, Templates, Logos Our work is guaranteed to function for it's purpose, projects may be stopped at anytime just contact us. Payment for work up to cancellation date must be paid in full, Deposits are non refundable, all other fees for the project that has not resulted in any work or outgoing costs is refundable in full between the 14 day money back guarantee policy clause(6). Refund policy excludes hourly rates and day rate fees, tax's or out call costs. Outgoing's or other work will be deducted from the refund amount where applicable. A detailed invoice will be supplied. 15.) Changes to the Terms Of Service "We" www.http.com.au reserves the right to revise its policies at any time without notice. Please check from time to time. Revisions are dated at the beginning of this statement. |
Our Acceptable User Policy |
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